Installation and usage

1. Installation

There are two separate packages; which one you download depends on how you plan to use it.

Note: the application's interface language is Turkish, and so is the bundled readme.

Full installation (service)

1. Run the installer you downloaded. There is no ZIP to extract and no batch file to run — a standard setup wizard opens.
2. Windows asks for administrator rights; this is required because a service is being installed.
3. If SmartScreen warns you: More info → Run anyway (the application is not signed yet).
4. The wizard offers two options: a desktop shortcut (recommended) and diagnostic mode (tick it if you plan to report a problem; detailed logs are kept).
5. You can choose the folder the application is installed into. If a previous version exists in a different location, the installer offers to clean it up.
6. When it finishes, the panel opens with your ID and password, and the release notes document opens automatically.

On Windows Defender the installer tries to add the antivirus exclusion itself. With Kaspersky or another antivirus you must add it manually — see the antivirus warning.

Portable mode (no installation)

1. Extract the ZIP completely into a folder. The Dokumanlar folder inside must stay next to the application — it is what lets you open the documents from within the app.
2. Run CSRemoteDesk.exe.
3. When the application opens it shows an ID and a password; give both to the other side.
4. If someone will connect to this machine by IP address, the app asks for firewall permission and adds the rules itself once you approve. (Connecting by ID works without it.)

In this mode the application only runs within the current Windows session. Unattended access and control on the lock screen and UAC prompts are not available.

Uninstalling

For the full installation: open Settings › Apps › Installed apps, select CSRemoteDesk and choose Uninstall — the "CSRemoteDesk Kaldır" shortcut in the Start menu does the same. The service is stopped and removed, and files, shortcuts and the firewall rules that were added are cleaned up.

Portable use has no uninstall step; deleting the folder is enough.

Documents

The user guide and release notes ship in both packages. The easiest way to reach them is from inside the app: the Settings menu has Kullanım Kılavuzunu Göster (show user guide) and Sürüm Notları Dökümanını Göster (show release notes), which open in your default PDF reader.

2. First connection

You must fill in your card details before your first connection. Connecting anywhere requires your name and email address; if you have not entered them, the app takes you to the "Kartvizitim ve Ayarlarım" (My Card and Settings) screen automatically when you try to connect. Fill them in, save, and you can connect. This is so the person you connect to knows who is reaching them.

Do not confuse this with "Hesabım" (My Account): card details stay on your own computer and require no sign-in. An account is a separate, optional thing — see the note below.

1. CSRemoteDesk must be running on both computers.
2. Get the ID and password from the machine you want to reach. The other side can copy both to the clipboard in one click using the buttons next to them.
3. Enter the ID on your own computer, press Connect, then type the password.
4. Once connected, the remote desktop window opens. You can use it windowed or full screen.

The session password is easy to read out over the phone. Passwords use only lowercase letters and digits, and characters that look alike (0/o, 1/l) are left out — so there is no "was that upper or lower case?" confusion. The security level is unchanged.

Once connected, a security code appears on screen; it is the same on both sides. Read it out over the phone to confirm by eye that you have reached the right person with no one in between.

If the connection fails the app does not stay silent: it shows which address could not be reached and lists the likely reasons. If the other side refused the connection, the reason for the refusal is shown too.

Add machines you connect to often to "My Connections"; you can group and name them, see at a glance which are online from the green dot, and connect in one click. The list is stored only on your own computer.

3. Unattended access

Unattended access means connecting with nobody at the other end — even when the machine is locked or no user is signed in. This requires the full installation (service mode).

1. Run the installer on the remote machine to perform the full installation.
2. Set a permanent access password in the application.
3. Note the machine's ID and that password. The ID does not change when the computer restarts.

In service mode the connection survives users signing in and out, switching accounts and locking the machine; mouse and keyboard keep working on the lock screen and on UAC prompts.

4. Connection approval

When someone wants to connect to your computer, an approval window appears before your screen is shared. If you do not approve, no connection is made.

The feature is off by default. To turn it on, open Kartvizitim ve Ayarlarım (My Card and Settings) and tick the operation types you want to be asked about.

Separate setting per operation type

• Bağlan — remote control
• İzleme — view-only
• Dosya Transferi — file transfer

For example, you can require approval for remote control while leaving view-only connections open.

What the approval window shows

The name of the person asking, their ID and the operation they want to perform — so you decide knowing exactly who you are letting in.

• If you do not answer within 30 seconds, the request is refused. Nothing opens on its own while you are away from the computer.
• The default button is "Reddet" (Reject) — you cannot approve by accident.
• The person connecting does not stare at a blank screen; they see a "waiting for the other side's approval" notice.

Unattended access is kept separate

These settings do not affect unattended (saved-password) connections. Unattended access has its own approval settings: one for the public password, and one for each ID you add to the list. That way machines you deliberately made reachable "when nobody is there" do not sit waiting.

5. Privacy mode — sharing only selected applications

When you let someone connect for support, your entire screen does not have to go with it. You can share only the application you need help with and hide everything else. The choice is always made by the person sharing.

1. Open the "Allowed Applications" area of your control panel.
2. Select the application you want to share. You can pick several — for example an accounting program together with the calculator.
3. The area always shows what is currently being shared. With nothing selected it reads "Entire desktop".

While privacy mode is on:

• Anything outside the selected windows reaches the other side as black. If another window moves on top of a shared one, that area is blacked out too, so nothing leaks from behind.
• File transfer, clipboard and text pasting are disabled. Restricting only the picture while leaving those paths open would have defeated the purpose.
• The other side can only click and type inside the shared windows. Their cursor turns into a "blocked" symbol over disallowed areas.
• A yellow border is drawn around the shared windows on your own screen. It is never transmitted — it is only so you can see what is being shared. By default it appears while someone is connected; you can choose to show it at all times.

Because the taskbar is blacked out as well, you cannot restore a shared application once it is minimised — use the "Allowed Application" button on the top panel instead; it lists the shared windows and brings the one you pick to the front.

6. Connection logs and password protection

Two separate features let you see who connected to your computer and what they did. Both are opened from the Settings menu.

Connection logs ("Bana Yapılan Bağlantı Logları")

Who connected to your computer, when, with what permissions and what they did — all on one screen.

• Session details: the connecting person's ID, IP address, computer and user name, connection type (full control / view-only / file transfer), which password was used, whether the connection was encrypted, its duration, and whether it ended normally or dropped.
• File operations: every file left with you or taken from you, with full source and destination folder paths. Remote deletions, renames and folder creations are logged too.
• Rejected attempts: people who tried to connect with the wrong password also appear. This is where you answer "did someone try to get into my computer?"
• Search and export: records can be filtered by period and type, searched across all fields, and exported as CSV for review in Excel.

Records cannot be deleted or edited from this screen. An audit record is only worth something if it cannot be changed after the fact.

Session list and session details

The log screen opens the session list first: date, identity, computer, start, end, duration and connection type. Double-click a row to see only that session; “Show All” returns you to the full list. A single connection easily produces ten log lines — this layout exists so you can answer “what did the person who connected last night do?” without searching.

End-of-session summary report

When someone who connected to you leaves, a short summary appears from the icon next to the clock: who connected, when it started and ended, how long it lasted, with what permission they entered, whether the connection was encrypted and whether it ended normally.

• It also states what did not happen: “no file or clipboard activity”, “your entire screen was shared and control was granted”, or “privacy mode was on”. A trust report has to state both.
• Show Details: opens the log screen filtered to that session only.
• Silencing: for a colleague who connects every day you can turn the notification off per identity — the record is still kept. Re-enable them from the “Muted identities” button on the log screen.

How the records are protected

The entire value of an audit record lies in the fact that it cannot be altered afterwards. There are four layers:

• Location and permissions: records are kept in a protected sub-folder of the Windows common data folder; nobody is granted delete permission — only reading and appending.
• The file is locked while running: it is held open in a mode that forbids deletion; Windows will not allow an open file to be deleted.
• Chained signature: every line carries a signature bound to the one before it. If a line is deleted or altered, or the end of the file is truncated, the chain breaks. The screen states three cases separately: “verified”, “could not be verified” and “MODIFIED”. The middle one is not an accusation — the file may have been opened on another machine.
• Not plain text: line bodies are stored encrypted.

An honest limit: someone with local administrator rights on your computer can take ownership of the folder and change the permissions; preventing that entirely is not possible on Windows. The goal is: impossible for a standard user, deliberate and multi-step for an administrator, and impossible to hide in any case. A person connecting remotely is normally not a local administrator.

Retention period. Records are kept in monthly files; in “My Card and Settings” you can choose 3, 6, 12, 24, 36 months or “Unlimited”. This period applies only when the software is installed (service mode): in portable use no component holds the delete right, so old files are not removed. This is a deliberate choice — not being able to delete the log matters more than enforcing the retention period.

Password attempt limit

Repeated wrong passwords get blocked automatically:

1. After three failed attempts, a 5-minute wait begins.
2. When the wait ends, two more attempts are granted.
3. If those also fail, access is blocked permanently.

Only you can lift a permanent block: open Settings › Engellenen Bağlantılar (blocked connections), select the row and choose Giriş Denemesine İzin Ver (allow login attempt).

Someone who gets it wrong twice and right on the third try has their counter cleared, so accidental blocks do not happen. Blocks survive restarting the application or the computer.

7. Ports and firewall

Normal use (by ID, over the internet) — recommended

You do not need to open inbound ports or configure port forwarding on either side. All that is required is permission for the outbound connections below. Home and office routers allow these by default; only strict corporate firewalls may need an explicit rule.

This is the information to pass on to the team that manages your corporate firewall. On the machine being connected to, the full installation adds the required Windows Firewall rules automatically.

Same network (LAN) / connecting by IP address

If both machines are on the same local network you can also connect directly by IP. In that case the following inbound ports must be open on the machine being connected to — the full installation adds these rules itself. In portable mode the program creates these permissions itself if it is running as administrator; if not, it asks you and creates them with your approval.

8. File and text transfer

There are four ways; use whichever suits the moment:

• Drag and drop: drop a file, folder or text onto the remote desktop window. Files land in the folder you dropped them on; text is pasted into the window under the cursor.
• File Manager: a dual-pane view. Best for large transfers, copying folders, and resuming an interrupted transfer.
• Ordinary copy-paste: Ctrl+C / Ctrl+V works in both directions, for text and files.
• Alternative channel: Shift+Ctrl+V. Use this when corporate security policy blocks Windows' clipboard plumbing. It sends the text or files from your clipboard to the remote computer.
• The other direction: Shift+Ctrl+C. Pulls the selected content from the remote side into your clipboard; then paste it locally with Ctrl+V.

Because Shift+Ctrl+C pulls on demand, it can fetch something that was copied on the remote machine before you connected — ordinary clipboard sharing only reacts when the clipboard changes. If you would rather people who connect to you could not use it, turn it off from "Kartvizitim ve Ayarlarım"; the setting applies immediately, even mid-session.

9. Upgrading to a new version

You do not need to uninstall the old version. Just run the new installer; the running application and service are stopped and updated automatically.

Your settings are preserved: your "My Connections" list, connection history, unattended access settings and machine ID all survive the upgrade.

Updating from inside the app

When a newer release is published the app tells you at startup. If you want, you can download and install the update straight from inside the application — there is no need to visit the download page.

• Installation runs through a wizard. There is no silent or background install — you confirm each step.
• The downloaded file's signature is verified before installation; if the file is corrupt or altered, it is not installed.
• If the app is installed as a service, the update stops and reinstalls the service, and you are asked not to abandon the wizard midway.
• Portable (no-install) copies are not offered the update — you moved the file there yourself, so you control the version.
• Tick "don't remind me for this version" to silence the notice for that release; you will hear about it again when something newer ships.

Because we are a new publisher, the update wizard may open with an "Unknown publisher" warning in Windows — continue with More info → Run anyway. This warning will be removed once a code-signing certificate is in place.

Mixed versions work: if one side has not been updated yet the connection still succeeds. But encryption requires both sides to be on a current version, so updating every computer is recommended.

10. Frequently asked questions