“I use it personally, but they flagged it as commercial and my session gets cut off.”
There is no such mechanism. We do not run a system that audits whether your use is commercial or personal. Your session is not cut short by a timer, and you are never asked to appeal to get unblocked.
“I just want to connect — why am I installing 200 MB?”
One file, a 7.9 MB download. The portable version installs nothing, needs no administrator rights and leaves no traces. A full installation is available too, for people who want permanent access — your choice.
“Apparently I need to open ports on my router. Not worth the effort.”
No router configuration. Neither side opens or forwards ports; ordinary outbound internet access is all it takes.
“When I get support, my whole screen is visible — email, messages, everything.”
Share only the app you choose. Everything else reaches the other side as black, and while it is on, file transfer and the clipboard are disabled too. Single-window sharing is still rare in this category.
“I want to know when someone connects to my computer.”
Require approval before sharing starts. When someone wants to connect, an approval window appears before your screen is shared — you see who is asking and what for. If you do not answer within 30 seconds the request is refused. On top of that, who connected and what they did is recorded in detail.
“Copy-paste doesn't work on the company network.”
We have our own transfer channel. If Windows' clipboard plumbing is closed off by security policy, use Shift+Ctrl+V — text and files both get through.
“The price I pay for security is slowness.”
Encryption does not get in the way of speed. AES-256 runs on Windows' own cryptography with hardware acceleration. And because traffic goes directly rather than via an intermediary server, latency drops as well.